Do you need a review monitoring system for your hotels & restaurants?

By TrackNGrow  
Answer a few simple questions and find out if you review monitoring & management system is for you.

Check if you need a Review Monitoring System

Review management refers to managing your customer's feedback about your business and improving your online reputation. It includes monitoring your property's reviews from all major sites on the internet. It also includes monitoring your competitors reviews. Here are all the activities covered under Review Management.

Does your hotel need to manage / monitor online reviews actively? Do you need a tool to help you save time in understanding customer feedback? If you answered yes to more than a few of the following questions, you might need one.

  1. Does your business receive reviews on TripAdvisor.com?
  2. Do you also receive reviews on Booking.com, MakeMyTrip.com, Yelp, ClearTrip.com, HotelPushpak.com, etc.?
  3. Do you receive online bookings from OTA (Online Travel Agencies) like the ones mentioned above?
  4. Are there nearby hotels that you compete with? These could be hotels on the web listed next to your property on various OTAs, etc.
  5. Would you like to increase your reviews on various sites on the internet?
  6. If you answered yes to some of the above, do you also actively monitor and respond to your guest reviews?
  7. Would you like to receive automatic emails when someone talks about your business on the internet?
  8. Do you want to compare your services with respect to your competitors?
  9. Do you already have a system to monitor reviews but pay too much?

If you answered yes to more than a few of the above questions, you might need a review management system. TrackNGrow manages reviews for you. It continosuly checks for new reviews for you and your competitors. It analyzes your reviews. It points our your strengths and weeknesses and helps you improve your service. It helps you get more reviews with the "Review Request" feature that allows you to send email requests to your most satisfied guests to provide a feedback. It also helps you stay in touch with the online world and maintain a strong online reputation that is key to the success of your business - where internet will play an important role.

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  • Check your reviews from 20+ websites.
  • Quickly add competitors and compare their reviews.
  • Reports - Reliable and accurate reports and trend charts will show your progress.
  • Easily request reviews from your guests.
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